Privacy Policy

This Privacy Policy explains how HENGXANG|Fiber Optic Factory ("we", "us" or "our") handles information relating to visitors of hengxang.com and to anyone who contacts us through it. We are a business-to-business fiber optic products manufacturer and supplier, and we have written this policy in plain language: it sets out exactly what we collect, why we collect it, who we share it with, and what control you have over your own data.

1. Scope of This Policy

This policy applies to personal information collected through this website (including the inquiry form, product and category pages, and the blog) and through direct messages you send us about our products or services - for example by email, WhatsApp or other messaging channels. It does not apply to third-party platforms or websites that we link to, which are governed by their own privacy policies. If you submit information on behalf of your company, you confirm that you are authorized to share it with us.

2. Information You Give Us Voluntarily

The only personal data we must have is the data you choose to send us. Depending on how you interact with us, this may include:

• Contact details - your name, company name, job title, email address, phone or WhatsApp number, and country or region.
• Business inquiry details - the products you are interested in, estimated quantities, specifications, drawings or other files you attach, and your intended destination market.
• Correspondence - the content of your emails or messages and the replies we send.
• Order and logistics data - billing and shipping addresses, tax or customs identifiers, and payment-related correspondence when an order is placed. Payment card numbers are never entered on this website; payments are settled through channels agreed separately in your order documents.

3. Information Collected Automatically

Like virtually every website, our server records certain technical data when you browse: IP address, browser type and version, operating system, device type, the page that referred you, the pages you view, timestamps and response statuses. We use this information to keep the site secure (for example, to block abusive automated traffic), to fix errors, and to understand - in aggregate - which content is useful to visitors. We do not use it to build advertising profiles about you.

4. Cookies and Similar Technologies

This website runs without advertising trackers. We use only:

• Strictly necessary storage - cookies or equivalent local storage needed for basic functions, such as keeping our own staff logged in to the site administration area.
• Optional analytics - where enabled, privacy-conscious analytics that count page visits in aggregate.

You can block or delete cookies through your browser settings at any time; the public product pages will continue to work normally without them.

5. How We Use Your Information

We process the information described above to:

• Respond to your inquiries and prepare quotations, samples and technical documentation;
• Perform the contracts you enter with us, including production, quality control, shipment and after-sales support;
• Maintain records of our business communications with you;
• Improve the content, structure and reliability of this website;
• Protect the site and our business against fraud, abuse and security incidents;
• Comply with applicable legal, tax, customs and trade-compliance obligations.

We do not sell or rent personal information, and we do not send bulk marketing emails. If you asked us to keep you updated, every message includes a way to opt out.

6. Legal Bases for Processing

Where laws such as the EU General Data Protection Regulation (GDPR) apply, we rely on the following legal bases: performance of a contract or steps taken at your request prior to entering a contract (quotes, orders, shipping); legitimate interests (site security, record-keeping, business-to-business communication, improving our content); consent (optional updates you ask to receive, which you may withdraw at any time); and legal obligations (tax, customs and trade documentation).

7. When and With Whom We Share Information

We share personal information only in the following situations:

• Service providers acting under contract for us - for example the infrastructure and security provider that hosts this website (currently Cloudflare, Inc.), email delivery services, and the messaging platforms you use to reach us (such as WhatsApp).
• Logistics and customs partners - carriers, freight forwarders and customs brokers, to the extent needed to deliver your order.
• Professional advisers - auditors, lawyers or insurers, where reasonably required.
• Authorities and courts - where disclosure is required by law, regulation or valid legal process.
• Business transfers - a successor entity in the event of a merger, acquisition or reorganization, under the protections of this policy.

8. International Data Transfers

We are based in China, and this website is delivered through a global network infrastructure. When you submit information to us, it may therefore be transferred to and processed in China or in other countries where our service providers operate. Where the law requires safeguards for such transfers, we rely on appropriate mechanisms such as standard contractual clauses or your consent.

9. How Long We Keep Information

We keep personal information only as long as necessary for the purposes described in this policy - for example, inquiry correspondence for as long as our business relationship remains active and commercially relevant, and order records for as long as required by tax, customs and trade-compliance rules. Technical server logs are retained for a short, defined security window and then deleted or anonymized.

10. How We Protect Information

This entire website is served over encrypted HTTPS/TLS connections. Access to inquiry and order data is limited to staff who need it to do their work, and our infrastructure is maintained and patched by our hosting provider. No method of transmission over the Internet is completely secure, but if an incident ever affects your personal data, we will notify you and the relevant authorities as required by applicable law.

11. Your Rights and Choices

Subject to applicable law, you may ask us to:

• provide a copy of the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete information that we no longer have a lawful reason to keep;
• restrict or object to particular processing activities;
• stop contacting you, or withdraw a previously given consent;
• receive your data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We aim to respond within 30 days and may ask for minimal information to verify your identity. You also have the right to lodge a complaint with your local data protection supervisory authority.

12. Children's Privacy

Our products and services are directed at businesses and professionals. This website is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16 (or under 13 where that is the applicable legal threshold). If you believe a child has sent us personal information, please contact us and we will delete it promptly.

13. Links to Other Websites

Our pages may contain links to third-party websites, such as industry resources, social media profiles or video platforms. This policy does not apply to those websites, and we encourage you to review their privacy policies before providing them with any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The current version is always posted on this page with a revised "Last updated" date, and significant changes will be highlighted on the site. Your continued use of this website after an update constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or about how your information is handled, please reach us through any of the following channels:

• Email: peter@hengxang.com
• Phone / WhatsApp: +1 971 363 3185
• Address: Room 303, No. 3, Building 41, Huangyuan New Village, Choucheng Subdistrict, Yiwu City, Jinhua, Zhejiang Province, China, 322000
• Website contact form: hengxang.com/contact